Privacy Policy
This Privacy Policy explains how X-Orient (“X-Orient”, “we”, “us”) handles personal information when you visit our website, create an account or use our services. We aim to collect only what we genuinely need, to be clear about why we need it, and to keep it safe for as long as we hold it.
1. Information we collect
We may collect the following categories of information:
- Account information — your name, email address, password (stored only in encrypted form) and the settings you choose.
- Verification information — identity details and documents where we are legally required to confirm who you are.
- Transaction information — records of deposits, withdrawals, orders and the wallet addresses involved.
- Technical information — device type, browser, approximate location derived from IP address, and log data about how the service is used.
- Support information — the content of messages you send us and our replies.
2. Why we use your information
We use personal information to:
- create and maintain your account and provide the services you request;
- process transactions and keep accurate records of them;
- protect accounts from fraud, unauthorised access and abuse;
- meet legal, regulatory and anti-money-laundering obligations;
- answer your questions and improve how the platform works;
- send service messages, and — only with your consent — occasional updates about features.
3. Legal grounds
Depending on the situation, we rely on the performance of our agreement with you, our legitimate interest in running a secure service, compliance with legal obligations, or your consent. Where we rely on consent, you can withdraw it at any time.
4. Cookies and similar technologies
We use cookies and comparable technologies to keep you signed in, remember preferences and understand how the site is used so we can improve it. You can restrict or delete cookies in your browser settings, though some parts of the service may then work less smoothly.
5. Sharing your information
We do not sell personal information. We share it only where necessary: with service providers who help us operate the platform (for example hosting, analytics, identity verification and customer support tools), with professional advisers, and with authorities or regulators where the law requires it. Providers act on our instructions and are bound by confidentiality obligations.
6. International transfers
Some of our providers may process data outside your country. Where that happens, we take steps to ensure a comparable level of protection, including appropriate contractual safeguards.
7. How long we keep data
We keep personal information for as long as your account is active and afterwards only for as long as we need it to meet legal, accounting or dispute-resolution requirements. When a retention period ends, data is deleted or irreversibly anonymised.
8. Security
We use encryption in transit, restricted internal access, monitoring and two-factor authentication to protect accounts. No system can be guaranteed completely secure, so we also encourage you to use a unique password, enable two-factor authentication and never share verification codes with anyone — including anyone claiming to be from X-Orient.
9. Your rights
Subject to local law, you may request access to the information we hold about you, ask for it to be corrected or deleted, object to certain processing, ask us to restrict it, or request a copy in a portable format. Write to us using the contact details below and we will respond within the period required by applicable law.
10. Children
Our services are intended for adults. We do not knowingly collect information from anyone under the age of 18, and we remove such data if we become aware of it.
11. Changes to this policy
We may update this Privacy Policy as our services or legal obligations change. The revised version will be published on this page with a new date, and significant changes will be communicated to account holders.
12. Contact us
For any privacy question or request, contact X-Orient at reception@support-x-orient.com.